Items in stock are shipped in 2 business days (Monday through Friday, excluding holidays).
No Shipments Will Be Processed For The Following Days:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving and Day After
Christmas
New Year’s Eve
Package Inspection: Please check your order carefully upon delivery. If we sent you a wrong item(s) or missing, please email us at Frametoryinc@gmail.com within 7 days.
We ship orders via Fedex, and USPS. In certain cases, Frametory.com reserves the right to substitute with USPS Mail or Fedex.
Missing Items: If there is a missing item from your order, we will send out replacements on the same day except on holidays. We will ship it out using the same method we used to send out in the first place. For example, we would ship a missing item using USPS Priority Mail if the package was originally sent using the same service.
We ship out most orders on the same day if the order has been placed before 11:00 AM Pacific Time. However, in the case in which your order can not be shipped within 2 business days, we will contact you by email to inform you of your expected shipping date. If the expected shipping date is not satisfactory with you, you may cancel your order with no obligation.
Please contact us before 11 AM Pacific Time at 415-992-7346 to confirm same day shipping on any overnight, express, or regular ground shipping for your items.
Damaged Items: If your order was received damaged, please take a picture of the item and send it to frametoryinc@gmail.com within 14 days. Any complaints after 14 days, will be dismissed. Please check your order upon delivery.
If you contact us within 14 days, we will offer an option of replacement or partial refund or store credit.
Tracking Your Shipment
Once you have received confirmation of your shipment, you may track its delivery status at:
Returns:We make returns easy and clear for you!
- Customer has 30 days to return the product, after 30 days we will not accept returns.
- Customers must contact us at frametoryinc@gmail.com for returns. We accept returns through email only.
- If the order was free shipping we will deduct the shipping charges we paid to ship to you.
- We are not responsible for returns lost by the shipping courier; it is your responsibility to track the packages and insure if needed.
If you received free shipping for an item(s), a $10.00 minimum or actual shipping and handling charges will be deducted from your refund. All non-defective returns and cancellations are subject to a 20% fee to cover the cost of merchant credit card fees. There will be no returns of non-defective products and/or refunds after 21 days.
To receive any refund, all exchanged/returned merchandise must be in 100% original factory condition. This includes: all packaging materials, inserts and manuals, and warranty cards (not filled out). Merchandise must be in its original box with no writing on the box or paper work that came with the item(s). Merchandise must be returned in a shipping box and paid for.
Merchandise that is returned with missing or damaged items will be charged a 30% fee off the refund.
Clearance frames and BOGO frames are not eligible for return or refund.
