Shipping policy

Shipping:

Items in stock are shipped in 2 business days (Monday through Friday, excluding holidays).

No Shipments Will Be Processed For The Following Holidays:

New Year's Eve and New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving and Day After

Christmas Eve and Christmas

Package Inspection: Please check your order carefully upon delivery. If we sent you a wrong item(s) or missing, please email us at frametorychannel@gmail.com within 7 days. 

We ship orders via FedEx, UPS, and USPS. For free shipping items, UPS will be the first choice. In certain cases, matboardcenter.com reserves the right to substitute with USPS Mail or FedEx.

Missing Items: If there is a missing item from your order, we will send out replacements on the same day except on holidays. We will ship it out using the same method we used to send out in the first place. For example, we would ship a missing item using USPS Priority Mail if the package was originally sent using the same service.

We ship out most orders on the same day if the order has been placed before 1:00 PM Pacific Time. However, in the case in which your order can not be shipped within 2 business days, we will contact you by email to inform you of your expected shipping date. If the expected shipping date is not satisfactory with you, you may cancel your order with no obligation.

Please contact us before 1 PM Pacific Time at frametoryinc@gmail.com to confirm same day shipping on any overnight, express, or regular ground shipping for your items.

Damaged Items: If your order was received damaged, please take a picture of the item and send it to frametorychannel@gmail.com within 14 days. Any complaints after 14 days, will be dismissed. Please check your order upon delivery. 

If you contact us within 14 days, we will offer an option of replacement or partial refund or store credit.

 

Tracking Your Shipment

Once you have received confirmation of your shipment, you may track its delivery status at:

• FedEx shipments:
  www.fedex.com
  1-800-GO-FEDEX (1-800-463-3339)
• UPS shipments:
  www.ups.com
  1-800-PICK-UPS (1-800-742-5877)
• DHL shipments:
  www.dhl.com
  1-800-ASK-USPS (1-800-222-1811)